This policy contains details of the shipping methods, periods and charges that apply to orders for our products made through our website.
1. The shipping cost of your order will be shown at checkout.
2. There is no need to pay additional shipping charges when the order amount is over $60, and a fixed $10 shipping fee is required if the order amount is less than $60.
Shipping tracking is available in respect of all orders for our products. To track your shipping, enter the tracking number sent to you in
your shipping confirmation email into the shipping service provider’s website as listed in the email.
UPS – 20 to 30 business days – plus processing time to other places.
● Most orders process within 1-3 business days, some orders may require additional processing time before shipping.
● indexpeter.com does not guarantee same day shipping.
● Saturday or Sunday delivery is not guaranteed.
indexpeter deliver to most countries worldwide.
indexpeter ship on a Delivery Duty Unpaid basis, meaning you will be responsible for payment of any such import duties and taxes upon delivery. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. indexpeter will not be liable or responsible if you break any such law.
An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) You provided the wrong address for shipping;
(b) There is a mistake in the address for shipping that was provided;
(c) The address for shipping is not reasonably accessible;
(d) The address for shipping cannot safely be accessed;
(e) If in-person receipt is not required, there is no easy and secure means of leaving the products at the address for shipping and there is no person available to accept shipping; or
(f) If in-person receipt is required, there is no person available at the address for shipping to accept shipping and provide a signature.
It is the customer’s responsibility to inspect all products upon receipt. All damages must be noted on delivery receipt at time of delivery and indexpeter.com must be contacted with 24 hours after receipt of shipment. Failure to note damages will result in the inability to file a claim.
● indexpeter will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control.
● The purchaser is responsible for providing an accurate shipping address. Incomplete or inaccurate addresses are the responsibility of the purchaser.
● During the Holiday Seasons indexpeter get very busy and shipping could be delayed an extra day or two.
● Shipping information cannot be changed once you submit your order.